2 Which data we process and why
In principle we obtain personal data directly from you. We do not send any of the personal data that you provide through the Website to social media providers unless you agree. We can also process your personal data:
To provide you in a personalized and efficient way with the information about products and services that you request, either via the Website, e-mail, telephone or social media channels.
To process your personal data so that we can provide the Services.
For direct marketing purposes, i.e. to provide you with targeted communication, promotions, offers and other advertisements from us or our selected partners. We will request your prior permission for this.
To perform statistical analyses to improve our Website and / or Services, or to develop new products or services.
To provide to a financial institution or payment service provider, to enable your financial institution and the payment service provider to meet their legal obligations.
To transfer to the police or judicial authorities as evidence of potential crimes or if there are reasonable suspicions of an unlawful act or crime committed by you through your registration with or use of the Website or the Services.
In the context of a possible merger with, takeover of / by or division by a third party, even if that third party is outside the EEA.
If and when your registration on the Website or use of the Website or Services can be considered (a) a violation of the terms and conditions or the intellectual property rights or any other right of a third party, (b) a threat to security or integrity of the Services, (c) a risk to the Website or Services or systems of us or our subcontractors as a result of viruses, Trojans, spyware, malware, or any other form of malicious code, or (d) in any way also illegal or unlawful, discriminatory or offensive, we may process your data in the interest of ourselves, our partners or third parties.
3 With whom we share data
We do not send your personal data to third parties in an identifiable manner if this is not required to provide the Services, without your explicit permission.
We can call on external processors to offer you the Website and / or Services. We ensure that third party processors may only process your personal data on our behalf and on our written instructions. We guarantee that all external processors are selected with the necessary care so that we can count on the security and integrity of your personal data.
We may transfer anonymized and / or aggregated data to other organizations that may use this data to improve products and services and to organize the marketing, presentation and sale of customized products and services.
4 Where we process data
We and our external processors will only process your identifiable personal data in the EEA.
We can transfer your anonymized and / or aggregated data to organizations outside the EEA. If such a transfer takes place, we will ensure that there are appropriate safeguards to guarantee the security and integrity of your personal data, and that all rights with regard to personal data are guaranteed that you could enjoy under applicable mandatory law.
5 How we process data
We will take appropriate technical and organizational measures to keep your personal information safe from unauthorized access or theft and from accidental loss, manipulation or destruction. Access by our staff or staff from our external processors is only possible on a need-to-know basis and is subject to strict confidentiality obligations. However, you understand that care for safety and security are only best efforts to the best of their ability, which can never be guaranteed.
6 Your rights
You have the right to request access to all personal data that we process about you. However, requests for access that are apparently submitted with a view to causing nuisance or damage to us are not dealt with.
You have the right to request that all personal data about you that is incorrect or inaccurate is corrected free of charge. If you have registered on our Website, you can correct many of these details yourself via your profile. If such a request is made, you must also enclose with this request that the personal data for which correction is requested is incorrect.
You have the right to withdraw your previously granted permission to process your personal data. You can withdraw your consent at any time by sending an email to email@example.com, or by deleting your profile (if applicable).
Instead of removal you can also request that we limit the processing of your personal data if (a) you dispute the correctness of that data, (b) the processing is unlawful or (c) the data is no longer needed for the stated purposes but you need them to defend yourself in legal proceedings.
You have the right to object to the processing of personal data if you can prove that there are serious and justified reasons related to special circumstances and that justify such an objection. However, if the intended processing is classified as direct marketing, you have the right to oppose such processing free of charge and without justification.
If your personal data is processed on the basis of permission or on the basis of a contract and the processing is done by automated means, you have the right to receive the personal data you provide to us in a structured, generally used and machine-readable format and, if technically possible, you have the right to transfer this data directly to another service provider. The technical feasibility of this is exclusively assessed by us.
If you wish to submit a request to exercise one or more of the above rights, you can send an email to firstname.lastname@example.org. This request must clearly state which right you wish to exercise and why. It must also be dated and signed and must be accompanied by a digitally scanned copy of your valid identity card proving your identity. We will immediately notify you upon the receipt of such a request. If the application proves to be well-founded, we will grant it as soon as reasonably possible and no later than thirty (30) days after receipt of the application.
If you have a complaint about the processing of your personal data by us, you can always contact us via the e-mail address email@example.com. If you remain unsatisfied with our response, you are free to submit a complaint to the competent data protection authority, the Belgian Data Protection Authority. For more information, go to https://www.gegevensbeschermingsautoriteit.be.